LCL3 is a fractional operations team you bolt directly into your business. One team. Every system. Led by a founder who has operated businesses from the inside… not a consultant who advises from the outside.
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A VA for admin. A freelancer for tech. Someone offshore for customer service. Another person for supply chain. None of them talk to each other. None of them have the full picture. And you’re the one holding it all together.
Your tech stack, your workflows, your vendor relationships — they all run through you. There’s no single person who owns the back-end with enough authority and context to make decisions without pulling you in.
When a contractor leaves, their knowledge goes with them. You’re starting from zero again. No SOPs, no playbooks, no systems that transfer cleanly. Just ramp-up time every single time someone turns over.
Approving invoices. Troubleshooting broken integrations. Managing vendors. The work you’re doing isn’t the work that moves your business forward — it’s the work that just keeps it running.
The only reason the operation runs clean is because you’re in it. The moment you take real time off, something breaks. Because nobody has the authority and context to handle it without you.
You’ve tried to solve this. None of it actually took you out of the operation.
Every freelancer needs direction, onboarding, QA, and follow-up. You spend more energy managing the freelancer than the task is worth. And when they disappear, nothing is documented — you’re back at zero.
They scope it, execute it, file a report, and move on. Implementation — and ongoing operation — still falls on you. The agency model is built to deliver, not to run.
A good ops hire costs real money, takes months to ramp, and still only handles one function. You need a full team — not one person covering a single lane while everything else stays on your desk.
The problem was never the tools. It was having no one to own and operate them. Adding software without adding operators means more complexity with the same chaos underneath.
Not another freelancer to manage. Not another agency to hand it off to. A team that bolts directly into your business and runs the back-end — with the systems, SOPs, and authority to handle it without pulling you in.
SOPs, workflows, playbooks. If the process only exists in someone’s head, it’s not a process — it’s a dependency. We build the systems that make the operation transferable and scalable before we run them.
One team. One point of accountability. Embedded inside your Slack, operating across every function, with the authority to make decisions and handle escalations without routing everything back to you.
When the back-end runs without you, you spend your time on the work only you can do. Product. Vision. Growth. Relationships. The work that actually moves the business forward.
We embed directly inside your operation — your Slack, your tools, your vendors — and run the back-end like we own it. Everything documented with SOPs so nothing lives in a person’s head.
We audit your workflows, document every process, and build SOPs for everything — so your operation runs on systems, not on people’s memory.
We take ownership of your platforms so you don’t have to think about them. Integrations maintained, automations running, tools actually working.
Supplier relationships, PO management, inventory planning, 3PL coordination — owned end to end. Escalations stop reaching your inbox.
We build the CS system from the ground up — SOPs, ticket routing, team structure — and then we run it. You get a weekly summary, not a daily pile of escalations.
We connect the dots between channels, capacity, and operational infrastructure — so growth plans are grounded in what the business can actually support.
One team. Every system. Embedded inside your operation from day one.
Our team brings hands-on expertise across the platforms that power modern businesses. No learning curve. No ramp time spent figuring out your tools. We plug in and operate from day one.
Instead of hiring separately for each role and managing each person individually, you get one embedded team that covers the full operational spectrum.
Owns the operating model. Connects strategy to execution. Runs the entire back-end so you can run the business.
Day-to-day ops ownership — workflows, vendor relationships, team coordination, exception handling.
Builds and maintains the automations, integrations, and tech infrastructure that make everything else run.
Manages the full procurement-to-delivery chain. Vendor relationships, PO management, inventory planning, 3PL.
Builds the CS operation from scratch — SOPs, tooling, team structure — then runs it ongoing.
Full ownership of digital retail — platform management, channel strategy, conversion, and marketplace ops.
Documents every process, builds the SOP library. The institutional knowledge your business never had.
Owns the execution layer of your marketing stack — email, SMS, retention, analytics — coordinated with the broader operation.
Manages all external relationships so the coordination work stops landing on you.
Chris Lewis built LCL3 after spending over a decade embedded inside brands as the person who actually runs things — not an outside consultant filing reports, but the operator inside the business making it work.
He’s managed the full operational lifecycle across e-commerce, retail, and product businesses — from supply chain to tech stack to customer service to team structure. He understands what breaks when businesses scale and how to build an operation that runs without the founder as the bottleneck.
Every LCL3 engagement is led by Chris personally. Not delegated to a junior team after the pitch — he’s inside your business, accountable to results, building the operational foundation alongside the team he assembles around your specific needs.
LCL3 was built on a simple premise: founders shouldn’t have to be operators. You need a vetted team — led by someone who has done it before — that can bolt into your business and run the back-end so you can run the front.
No more managing five different people across five different lanes. One team handles the back-end. You stop being the one stitching it all together.
SOPs for every process. Playbooks for every function. Nothing lives in someone’s head. When people change, the system stays intact.
Vision, product, partnerships. Not approving POs, troubleshooting integrations, or managing contractors who need constant direction.
When the operation is tight and documented, you can scale without everything falling apart. Growth stops being stressful and starts being the actual plan.
“LCL3 took ownership from day one. Not advisors — operators. Supply chain, fulfillment, CS, tech. All handled. We stopped being reactive and started running like a real business.”
“Full tech stack deployment managed entirely by LCL3. I stopped being the de facto IT person and started being the owner again. Everything documented, everything running.”
“Embedded inside our operation within the first week. They came with the full ops picture — not just one lane. It’s like hiring a VP of Ops, a tech lead, and a supply chain director at once.”
“We replaced multiple contractors with one LCL3 team. Everything documented with SOPs. The operational lift we needed without the overhead of trying to build an internal team from scratch.”
Every engagement starts with a 30-day operations audit. We map your systems, surface the gaps, and show you exactly where time and money are leaking before you’re committed. If we’re not the right fit, we’ll tell you ourselves.
Book a 30-minute strategy call. We’ll assess where your operation stands and tell you honestly whether LCL3 is the right fit — no pitch, no pressure.
